Frequently Asked Questions
FAQ
About Terranas
At Terranas, every product begins with our own-grown pineapples from our farm in Kedah. We take a thoughtful approach to cultivation, continuously working towards pesticide-free farming practices and healthier, more sustainable ways of growing.
Because great flavour cannot be rushed. It starts from the soil, grows under the sun, and reaches you at its best.
What is Terranas?
Terranas is a modern Southeast Asian house of food and drink built on one belief: better things take time. We create products shaped by good ingredients, patient processes and thoughtful craftsmanship.
Where are Terranas products made?
Our products are made in Malaysia, across our farms and selected Malaysian production partners. Please refer to each product label for its specific manufacturing details.
How can I contact the Terranas team?
Email us at contact@terranas.com or WhatsApp us at +6013-4585980.
FAQ
Ordering and delivery
From our farm to your doorstep. Simply place your order online and we’ll carefully pack and deliver your Terranas favourites, ready for you to enjoy.
Where do you deliver?
We currently deliver within West Malaysia. Delivery to East Malaysia is not available yet.
How are delivery fees calculated?
Delivery fees are calculated at checkout based on your destination, the products ordered and their delivery requirements. Standard delivery starts from RM6, while chilled and fresh products may have different charges.
Can ambient, chilled and fresh products be ordered together?
Yes. However, products with different storage requirements may be packed and delivered separately to protect their quality. Separate delivery fees may therefore apply.
When will my order be dispatched?
The estimated dispatch period will be shown on the product or checkout page. For pre-orders, please allow at least 14-30 days before dispatch.
Can I cancel my order before it is dispatched?
Please contact us as soon as possible. We can normally cancel an order before it has been harvested, prepared, packed or handed to the courier. Once fulfilment has begun, cancellation may no longer be possible.
FAQ
Terranas Fresh
Naturally sweet, juicy and sun-ripened, our fresh pineapples are grown on our farm in Kedah and carefully selected for a delicious tropical experience.
What does “Sun-Ripened” mean?
Sun-Ripened means the pineapple is allowed to mature naturally on the plant and is harvested closer to its ideal eating stage, rather than being picked very young for long storage.
What quantity and weight will I receive?
Each order contains two sun-ripened pineapples, weighing 2.8 to 3kg. As fresh fruit naturally varies in size, shape and moisture, the total weight may differ from order to order.
How should I store and ripen the fruit?
Remove the fruit from its delivery packaging and keep it upright in a cool, ventilated place. Enjoy it once it becomes fragrant and develops a fuller golden colour.
For the best flavour, consume it promptly. Refrigerate the whole fruit if you are not eating it soon, and always refrigerate cut pineapple in a covered container.
FAQ
Terranas Dried
Made from our own-grown pineapples, our sundried pineapple slices capture the fruit’s natural sweetness in a deliciously chewy, convenient snack.
What is the texture like?
Terranas Dried is soft, tender and naturally chewy—not dry, hard or crispy. Natural variations may occur between batches because real fruit is never completely uniform.
How should it be stored?
Keep the unopened pack in a cool, dry place away from direct sunlight. Best chilled. After opening, reseal it tightly, refrigerate it and consume it promptly. Always follow the best-before date printed on the pack.
FAQ
TEPA
Transparency is at the root of everything we do. Explore our frequently asked questions to learn more about our world-class Malaysian pineapples.
What is TEPA?
TEPA is a sparkling pineapple ferment—pineapple transformed through culture and time into a bright, refreshing drink with a gently fermented character.
What does TEPA taste like?
Bright pineapple. Gentle tang. A light, sparkling finish. It is refreshing and easy to enjoy, with a little more depth than an ordinary fruit drink.
Must TEPA stay chilled?
Yes. TEPA must remain refrigerated. Keep it chilled at approximately 2–4°C and do not freeze it.
How should TEPA be served?
Serve TEPA well chilled. Open the can slowly and enjoy it directly from the can or poured into a glass. Do not shake before opening.
What is TEPA’s shelf life?
Please follow the use-by date printed on the can. TEPA’s final commercial shelf life will be confirmed through laboratory shelf-life testing.
What ingredients and allergens does TEPA contain?
TEPA is made with pineapple and fermentation ingredients. Any additional ingredients vary by the final recipe or variant and are listed on the can.
Please check the product label for the latest approved ingredient and allergen declaration. Contact us before ordering if you have a serious food allergy.
FAQ
BARA BARA
Transparency is at the root of everything we do. Explore our frequently asked questions to learn more about our world-class Malaysian pineapples.
How hot is BARA BARA?
BARA BARA has a lively, medium chilli heat, balanced by pineapple sweetness and tang. It is made to wake up your food without overwhelming it.
What foods does it go well with?
Try it with rice, noodles, eggs, fried food, grilled meat, seafood, pizza, sandwiches or anything that deserves more life.
What allergens does BARA BARA contain?
Please refer to the bottle for the latest approved allergen declaration. Contact us before ordering if you have a serious allergy or sensitivity.
How should BARA BARA be stored after opening?
Refrigerate after opening, keep the cap clean and tightly closed, and use a clean, dry utensil when serving. Consume it promptly and follow the date printed on the bottle.